Last updated: 01 June 2026
Phoenix Green Valley ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, mobile applications and related services.
1. Information we collect We may collect: (a) information you provide directly — such as your name, phone number, email address, postal address, and KYC / identity documents submitted for a booking; (b) booking and transaction details, including plots enquired or booked and payment references; (c) communications you send us, including enquiry messages; and (d) technical and usage information, such as device, browser and IP address, and pages visited, collected automatically when you use our website or app.
2. How we use your information We use your information to: respond to your enquiries; process and manage your bookings, payments and allotments; verify your identity and comply with KYC and legal obligations; send transactional messages (such as OTPs, booking updates and payment confirmations); provide customer support; improve our services and website; and, where permitted, send you offers and updates about our projects.
3. OTP, SMS and communications By providing your phone number and email, you consent to receive service communications from us and our service providers, including one-time passwords (OTPs), booking and payment notifications, and related messages by SMS, call, email or messaging apps. You may opt out of promotional communications at any time by contacting us; we may still send essential service and transactional messages.
4. Sharing and disclosure We do not sell your personal information. We may share it with: authorised agents and staff involved in servicing your booking; service providers who help us operate our business (such as SMS, payment, hosting and analytics providers) under appropriate confidentiality obligations; and government authorities, regulators or courts where required by law, or to protect our rights, property or safety.
5. Cookies and similar technologies Our website may use cookies and similar technologies to keep you signed in, remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
6. Data security We implement reasonable technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention We retain your personal information for as long as needed to fulfil the purposes described in this Policy, to service your booking and our relationship with you, and to comply with legal, accounting and regulatory requirements, after which it is deleted or anonymised.
8. Your rights Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent for non-essential processing. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.
9. Third-party links Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
10. Children's privacy Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
11. Changes to this policy We may update this Privacy Policy from time to time. The revised Policy takes effect when published on this page, with the "Last updated" date above reflecting the latest change.
12. Grievance officer and contact For questions, requests or complaints about this Privacy Policy or your personal information, please contact our grievance contact:
Phoenix Green Valley
Address: Palnadu district, near Nallamala Forest, Andhra Pradesh
Email: contact@phoenixgreenvalley.in
Phone: +917993880861